Privacy Policy

Water & Sewer Management LLC
Privacy Policy
Effective Date: 01/01/2025

By accessing our website, enrolling in a protection plan, communicating with us, or otherwise interacting with Water & Sewer Management LLC (“Water & Sewer Management,” “WSMgmt,” “Water & Sewer Management Protection,” “Water & Sewer Management service contract(s),” “we,” “us,” or “our”), you acknowledge and agree to the practices described in this Privacy Policy.

Water & Sewer Management collects personal, technical, and usage information in order to operate, manage, and improve our services. Information we collect may include, but is not limited to, your name, service address, mailing address, email address, phone number, billing and payment information, enrollment history, service history, prior customer records, call recordings, SMS and message content, IP address, browser type, device information, cookies, session data, website activity, location data, and other information you voluntarily provide through forms, phone calls, text messages, emails, or other communications. We may also collect information from third parties, service providers, marketing partners, analytics platforms, data providers, or public sources to supplement or verify customer records.

We use collected information for business purposes including, but not limited to, processing enrollments and payments, administering service contracts, coordinating service requests, verifying eligibility, communicating with customers, recording and monitoring calls for quality assurance and training, sending transactional and marketing communications, improving our services and website, conducting analytics, developing internal tools (including AI-assisted tools), preventing fraud, enforcing our Terms of Service, complying with legal obligations, and defending legal claims. We may continue to retain and use customer information after cancellation or termination of services for recordkeeping, legal defense, analytics, and business operations.

We share personal information with third parties as necessary to operate our business. This may include licensed contractors, vendors, service providers, payment processors, call-center providers, marketing platforms, analytics providers, customer-support tools, software providers, and other business partners. Shared data is limited to what is reasonably necessary for the applicable purpose, and vendors are not permitted to reuse data for their own independent purposes. We do not share personal information internationally.

We may, now or in the future, share or sell personal information to third parties for business, marketing, analytics, advertising, or promotional purposes, as permitted by law. We reserve the right to engage in such activities without additional notice where legally allowed. We do not currently offer a “Do Not Sell or Share My Personal Information” mechanism and do not operate under California privacy regulations.

By enrolling in our services or providing your contact information, you expressly consent to receive communications from us, including emails, phone calls, SMS messages, prerecorded or automated communications, and marketing messages, whether sent manually or through automated systems. Message and data rates may apply. You may opt out of promotional emails using the unsubscribe link provided; however, transactional, account-related, and service communications may continue. Marketing communications may continue after cancellation of services.

Our website and communications may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of any third-party site or service. Your interactions with third parties are governed by their own policies.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no data transmission or storage system can be guaranteed to be completely secure. You acknowledge and agree that Water & Sewer Management is not liable for unauthorized access, data breaches, or security incidents beyond the scope of reasonable safeguards, and that use of our services is at your own risk.

You agree to indemnify, defend, and hold harmless Water & Sewer Management LLC, its owners, officers, employees, agents, contractors, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising out of your misuse of our services, violation of this Privacy Policy, violation of our Terms of Service, or unauthorized use of personal information.

We retain personal information for as long as necessary to fulfill business purposes, comply with legal obligations, resolve disputes, enforce agreements, maintain historical records, and support internal operations. Certain information, including past customer history and anonymized or aggregated data, may be retained indefinitely. You may request access to or correction of your personal information by contacting us; identity verification may be required, and we reserve the right to deny or limit excessive, repetitive, or burdensome requests.

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from minors. If we become aware that personal information from a minor has been collected, we will take reasonable steps to delete such information.

In the event of a merger, acquisition, sale of assets, financing, reorganization, or similar business transaction, personal information may be transferred as part of that transaction. Continued use of our services constitutes acceptance of such transfers.

This Privacy Policy may be updated at any time at our sole discretion. Changes become effective upon posting. Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

This Privacy Policy is governed by the laws of the State of Illinois. Any disputes relating to privacy or data practices are subject to the dispute resolution provisions set forth in our Terms of Service.

If you have questions regarding this Privacy Policy, you may contact us at:
email: info@watersewer.org