What is Water & Sewer Management?
Water & Sewer Management is a monthly protection plan that helps homeowners and tenants deal with unexpected water, sewer, and plumbing problems. Instead of facing large, surprise repair bills, members have structured coverage and access to vetted contractors when qualifying issues come up.

Why would I want water and sewer coverage?
Plumbing and sewer problems are stressful, disruptive, and often very expensive. A failed pump, sewer backup, or water heater issue can cost thousands of dollars, and most insurance policies don’t cover these repairs. Having coverage helps reduce the financial hit and gives you a plan when something goes wrong.

How much does the plan cost?
There is one plan that costs $129 per month. If you request service, there is a $99 visit fee for each service call.

Is there a deductible?
Yes. If a repair is approved under the plan, the customer is responsible for a 10% deductible, and Water & Sewer Management covers the remaining approved portion, up to the annual limit.
If a repair is not approved under the plan (for example, due to wear and tear or other exclusions), we may still offer to complete the work as a customer-service option, with a higher customer responsibility of up to 50% of the total repair cost.

Can you give an example of how that works?
Sure. If a water heater fails and the total replacement cost is $1,000, and the issue is denied because it was caused by normal wear and tear, the repair would not be covered under the plan. However, as a courtesy, we may still offer to replace it and cover part of the cost, meaning the customer could pay up to $500 instead of the full $1,000.

Is there an inspection or sign-up fee?
No. There is no upfront inspection fee required to enroll. Eligibility for coverage is determined when a service request is made.

When does coverage start?
Coverage becomes eligible 30 days after you sign up. This waiting period helps prevent coverage of issues that were already present before enrollment.

What does the $99 visit fee cover?
The $99 fee covers the contractor coming out, diagnosing the issue, and explaining what’s going on. This fee applies whether or not the issue ends up being covered and whether or not repairs are performed.

What kinds of things are covered?
Coverage can include sewer and drain issues, sump and ejector pumps, water heaters, toilets, faucets, showers, interior water lines, shut-off valves, hose spigots, and water mains, as long as the issue qualifies under the plan terms and is approved.

What isn’t covered?
The plan does not cover cosmetic damage, cleanup or restoration work, wear and tear, code upgrades, pre-existing conditions, damage from DIY or unauthorized repairs, or recurring issues at the same location. Additional exclusions are outlined in the Terms of Service.

Who does the work?
All work is performed by licensed, insured licensed Plumbers chosen by Water & Sewer Management. Customers cannot use their own contractor if they want to remain eligible for coverage.

How do I request service?
You can request service by phone or through approved contact methods. All service requests must be reviewed and approved before work is scheduled.

Can a request be denied?
Yes. If an issue falls outside of coverage or is excluded under the plan terms, it may be denied. Even if a request is denied, we may still offer to help complete the repair at a reduced cost, depending on the situation.

Do I have to be a homeowner to enroll?
No. Homeowners and tenants can enroll, as long as they are financially responsible for the plumbing expenses at the property.

Is this insurance?
No. Water & Sewer Management is not an insurance company. It is a service contract that provides limited coverage for qualifying issues under specific terms and limits.

What if I move or want to cancel?
You can cancel at any time in accordance with the Terms of Service. A cancellation fee may apply.